We pride ourselves on customer care.  If you have any enquiries please email us at any time by clicking the contact button at the top.

Here are a few emails and photos from some of our great customers.


Just want to say THANK YOU for the excellent service you provide. My granddaughter Isabella lives in Dubai and was thrilled to receive “Scruffy” for her birthday together with the personalized certificate you provided.

Your gifts not only give a lot of pleasure but are also proudly Australian made, well done.


Cameron with Snowy the koala

About mid-december, I ordered Snowy to be sent to a little guy in the U.S. for his Birthday. I got a picture, on my F/book page from his Mum saying "Thank You from the Heart". Eryn also sent me a Photo of the greeting you sent with Snowy.

From the bottom of My Heart "Thank You" to you for making a little guy so Happy on his Birthday.
Cameron loves Snowy. I love the way you did it. I wish you all the best for the New Year.
To you and your team, once again, Thank You so much.

Yours very sincerely. Graeme

Cameron with Snowy the koala

Here is a photo of our sweet twin girls (daughters of friends) opening their Koalas yesterday. Koala #2 arrived yesterday, and the parents had saved the first package, so that both packages could be opened together. Thought you would like to see the final result. Thanks for your help during the Koalas' journeys to the U.S.


Twins receiving their Australian made gifts

I wanted you to know that the bear arrived in Mexico, but I did not send you a photo of it with the baby I bought it for. The family just loved it and especially the personalised certificate for it.
I have now attached a photo for you and your company.
Thank you very much for all your correspondence regarding this.  I have let people know that if they wanted to send a Koala (made in Australia) overseas to go onto your web site.

Pamela L.

Baby with Snowy the koala

Thanks you so much for sending my gift to little Emma


Baby Emma with Jimmy the koala

Congratulations to the lucky winner of our Australian made Christmas competition!

Elaine, UK.

Baby Emma with Jimmy the koala

Thank you so much, I really appreciate everyone’s effort and assistance. You all are very kind and I am in your debt. I can’t imagine better customer service, myself and my friend thank you all again. 


Dear Koala Express, Thank you so much for your email! Just got word that the three of them have found their way home to Texas, and are very much loved. Thanks again, it's such a lovely idea to have Aussie made toys sent as gifts all over the globe. I will certainly be buying with you again. 

Yours sincerely, Cassandra

Hi there. Thank you for such good service and a lovely koala for the new baby in our family in Scotland

Cheers, Rosemary.

Jimmy arrived safely, and my wife loves him. Also, I must comment on the quality of the toy and the service, in short the toy is top notch and we recieved him in less time than it takes to recieve mail orders within the USA!
Also, Bravo for working to protect the natural habitat of your unique Australian animals.


My 4 year old son is over the moon with kanga and huggy. Thanks alot for sending them so fast, the mail here in Seattle isn't always that fast but we had your toys delivered in about 5 days.
It's pleasant to receive good service these days. 

Thank you. K. longart

My gift of Kanga to my young nephew for his birthday was delivered very promptly. Thank you. He is delighted with the toy and won't go to bed without his Kanga. I will be visiting Australia to see my family in 4 weeks and I am delighted that your gift has made both me and my young nephew very happy


Thanks for sending our Huggy koala so quickly its so cute. my daughter loves it has even given the baby a name 'tiny'. We love Australian animals and hope to visit your country soon to see them in real life. thanks for the good service. 

Anette K.

Hello Koala Express, I ordered one of your koalas for my aunty in Brazil. She just rang me to say it's beautiful and she loves it. One of her friends said it looked just like the real ones because she visited Australia 2 years ago

Thank you! Anna

Gday mates, we've just received a huggy koala bear. The kids have fallen in love with it and are fighting over it. just a short message to say thanks for the prompt delivery and professional service.

Wills family

Dear Koala Express: thanks for helping me with my credit card problem.
The kangaroo just arrived at my door and its lovely, I may order another one for a present now

Gary T.

My great grand daughter received her koala today and I wanted to thank you for your excellent customer service. She absolutely loves her little bear. Thanks again


I'm very pleased to tell you that Kanga arrived today. This soft toy is adorable and I am really happy with it. It is a gift for my nephew and I'm sure he will love it. Thanks so much for all of your help.  Take Care


Hi Koala Express, pleased to let you know the koala has arrived. The parents are delighted with it and remarked how beautifully made it is.


Thank you so much, she received it today. She is so happy! It looks fantastic... Beautifully presented, and so very cute😊Thanks again, I'm super happy😀


Our Australian made koala, kangaroo and wombat toys snowy australian made plush koala toy Wally australian made plush wombat toy Scruffy australian made plush koala toy Huggy australian made plush koala toy Kanga australian made plush kangaroo toy Jimmy australian made plush koala toy

Supporting the Koala Hospital Port Macquarie, Fauna Rescue SA, Mallacoota Wildlife Shelter and the Wildlife Preservation Society of Queensland. "It's a surprise package that reminds us that someone cares for us. I dare you not to smile when one these gorgeous Australian plush toys looks back at you."

Anwen Koala Port Macquarie Koala Hospital Adoption Certificate


Our cutest, cuddliest, softest gifts.

Have a closer look at all of our adorable Aussie koala, kangaroo and wombat plush toys. Guaranteed to last a lifetime and completely non-allergenic. 

jimmy the koala facebook page

Visit Jimmy The Koala

How our free shipping gift service works

Now you can send family and friends a gorgeous, original Australian koala, kangaroo or wombat plush toy with free shipping worldwide. Include your own personal message and you're sure to make someone's day. Or perhaps, spoil yourself. Delivered to the door.

About us

Welcome to Koala Express. The cutest koala, kangaroo and wombat plush toys. By purchasing a cuddly Australian made gift you are helping the survival of the Australian koala. We've been doing it since 2001. Our latest donations were to Koala Hospital Port Macquarie, Fauna Rescue SA, Mallacoota Wildlife Shelter and the Wildlife Preservation Society of QLD.

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Discover where our lovable and famous Jimmy the koala is right now on his worldwide adventure!
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