help and faq

Hopefully here you'll find answers to many of the questions we receive.

Are your gorgeous soft plush toys 100% Australian Made?

Yes. They all proudly carry the official Australian made logo. This logo is only issued to companies that have proven they manufacture their products in Australia.

Are your Australian plush toys high quality?

Yes.  We are proud to say that when you buy a Koala Express soft plush toy you will be purchasing
the highest quality toy that is available.  
They are also completely non-allergenic and can be washed in warm water and then brushed.

How do you keep my payment details safe?

Once you press the secure order button all the information you have typed
is encrypted utilising the latest 256-bit technology.

This makes it impossible for anyone to read.
Once we have processed your order all credit card information is deleted.

What if I receive my plush gifts and I don't like them?

Koala Express offers an unconditional money back guarantee.
If for any reason you are not happy with your purchase simply return the item(s) and we will refund the entire purchase amount. We won't be upset, after all that's why we offer a full guarantee.

Once you receive my order, how quickly will my Aussie plush toys be dispatched?

We dispatch all orders within 24 hours to ensure you receive your item within 3 - 14 days.
For more details on delivery please click here.

I've read everything on this page and it hasn't answered my question.
How can I contact you?

Get in Touch

snowy australian made plush koala toy Wally australian made plush wombat toy Scruffy australian made plush koala toy Huggy australian made plush koala toy Kanga australian made plush kangaroo toy Jimmy australian made plush koala toy

"Since 2001 Koala Express has made hundreds of thousands people happy.
It's a surprise package that arrives in the mail and reminds us that someone cares for us. I dare you not to smile when one these gorgeous Australian plush toys looks back at you."


Our cutest, cuddliest, softest gifts.

Have a closer look at all of our adorable Aussie koala, kangaroo and wombat plush toys. Guaranteed to last a lifetime and completely non-allergenic. 

jimmy the koala facebook page

Visit Jimmy The Koala

Free Shipping Worldwide Information

How our free shipping gift service works

Send family and friends a gorgeous, original Australian made koala, kangaroo or wombat plush toy with free shipping worldwide. Include your own personal message and you're sure to make someone's day. Or perhaps, spoil yourself. Delivered to the door.

About us

Welcome to Koala Express. The cutest koala, kangaroo and wombat plush toys. By purchasing one of our cuddly Australian made gifts you are helping preserve the natural habitat of the Australian koala. We've been doing it since 2001. Our latest donations were to Fauna Rescue SA and the Wildlife Preservation Society of Queensland.

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Discover where our lovable and famous Jimmy the koala is right now on his worldwide adventure!
You can follow us on facebook or instagram to join his incredible journey.