We pride ourselves on customer care. If you have any enquiries please email us at any time by clicking the contact button at the top.
Here are a few emails and photos from some of our great customers.
I wanted you to know that the bear arrived in Mexico, but I did not send you a photo of it with the baby I bought it for. The family just loved it and especially the personalised certificate for it.
I have now attached a photo for you and your company.
Thank you very much for all your correspondence regarding this. I have let people know that if they wanted to send a Koala (made in Australia) overseas to go onto your web site.
About mid-december, I ordered Snowy to be sent to a little
guy in the U.S. for his Birthday. I got a picture, on my F/book page from his Mum saying "Thank You from the Heart". Eryn also sent me a Photo of the greeting you sent with Snowy.
From the bottom of My Heart "Thank You" to you for making a little guy so Happy on his Birthday.
Cameron loves Snowy. I love the way you did it. I wish you all the best for the New Year.
To you and your team, once again, Thank You so much.
Yours very sincerely. Graeme
Thanks you so much for sending my gift to little Emma
Thank you so much, I really appreciate everyone’s effort and assistance. You all are very kind and I am in your debt. I can’t imagine better customer service, myself and my friend thank you all again.
Dear Koala Express, Thank you so much for your email! Just got word that
the three of them have found their way home to Texas, and are very much
loved. Thanks again, it's such a lovely idea to have Aussie made toys
sent as gifts all over the globe. I will certainly be buying with you
Thank you for such good service and a lovely koala for the new baby in our family in Scotland
Jimmy arrived safely, and my wife loves him. Also, I must
comment on the quality of the toy and the service, in short
the toy is top notch and we recieved him in less time than
it takes to recieve mail orders within the USA!
Also, Bravo for working to protect the natural habitat of your unique Australian animals.
My 4 year old son is over the moon with kanga and huggy.
Thanks alot for sending them so fast, the mail here in
Seattle isn't always that fast but we had your toys
delivered in about 5 days.
It's pleasant to receive good service these days.
Thank you. K. longart
My gift of Kanga to my young nephew for his birthday was
delivered very promptly. Thank you. He is delighted with the
toy and won't go to bed without his Kanga. I will be
visiting Australia to see my family in 4 weeks and I am delighted
that your gift has made both me and my young nephew very happy
Thanks for sending our Huggy koala so quickly its so cute.
my daughter loves it has even given the baby a name 'tiny'. We love Australian animals and hope to visit your country soon to see them in real life.
thanks for the good service.
Hello Koala Express, I ordered one of your koalas for my
aunty in Brazil. She just rang me to say it's beautiful and
she loves it. One of her friends said it looked just like
the real ones because she visited Australia 2 years ago
Thank you! Anna
Gday mates, we've just received a huggy koala bear. The kids
have fallen in love with it and are fighting over it. just a
short message to say thanks for the prompt delivery and
Dear Koala Express: thanks for helping me with my credit card problem.
The kangaroo just arrived at my door and its lovely, I may order another one for a present now
Some gorgeous photos from our customers. Thank you!
"Since 2001 Koala Express has made hundreds of thousands people happy.
It's a surprise package that arrives in the mail that reminds us that
someone cares for us. I dare you not to smile when one these gorgeous
Australian toys looks back at you."
YOU'LL AUSTRALIAN MADE & FREE SHIPPING WORLDWIDE
Our cutest, cuddliest, softest gifts.
Have a closer look at all of our adorable Aussie stuffed toys. Guaranteed to last a lifetime and completely non-allergenic.
How our free gift service works
Now you can send family and friends a
gorgeous, original Australian gift with no shipping charges at all, no
matter where they live. Include your own personal message and you're
sure to make someone's day. Or perhaps, just spoil yourself. Delivered
to the door.
Welcome to Koala Express. The cutest
koala, kangaroo and wombat plush toys. By purchasing one of our cuddly
Australian made gifts you are helping preserve the natural habitat of
the Australian koala. We've been doing it since 2001. Out latest
donation was to the Wildlife Preservation Society of Queensland.
Discover where our lovable and famous Jimmy the koala is right now on his worldwide adventure!
You can follow us on facebook or instagram to join his incredible journey.
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First listed with google in 2001.